IT Support - 1st Level/2nd Level Support

Summary

Join Westernacher Solutions, a leading IT consulting and solutions provider, with over 150 employees. This role involves providing user support for software and hardware issues, managing IT inventory, and administering user accounts. You will need at least one year of experience in a similar position or a completed vocational training as a specialist IT professional. Westernacher Solutions offers a flexible work environment with 32-40 hours per week, 30 days of vacation, and various benefits including a stock option program, mobility allowance, and team events. Even if your experience doesn't perfectly match, apply if you're motivated and open to learning.

Requirements

• At least 1 year of professional experience in a similar position or a completed vocational training as a specialist IT professional
• Experience in a support environment, for example, B2B/B2C customer support
• Sound knowledge of Microsoft Windows (Client) or macOS, Microsoft 365
• Willingness to learn new technologies and fields of work
• Quick comprehension, structured working method, high team spirit and resilience
• Very good German and good English skills (C1/B2)

Responsibilities

• Provide user support for software and hardware technical inquiries and malfunctions
• Install, configure, and administer client systems with Windows and Mac operating systems
• Administer user accounts and access rights as well as the Atlassian stack
• Manage the IT inventory and select and procure hardware and software
• Create and maintain documentation

Preferred Qualifications

Knowledge of Jira and Confluence

Benefits

• 32-40 hours per week, depending on preference
• Flextime
• 30 days of vacation
• Time off in lieu of overtime
• A lot of decision-making freedom
• Good work-life balance
• Stock option program (the company belongs to the active employees)
• Mobility allowance
• Team and company events
• Centrally located office directly at Bergmannkiez