IT Support Administrator II

Summary

Join Affirm's IT team as a Support Admin, providing top-tier in-office and remote support to the San Francisco team. You will prioritize and resolve requests, develop and manage new systems, mitigate security threats, and ensure IT compliance. Responsibilities include maintaining enterprise systems, managing IT assets, and configuring AV equipment. The ideal candidate possesses strong macOS administration skills, AV system knowledge, and experience with enterprise-level security protocols. Affirm offers competitive benefits, including 100% subsidized medical coverage, flexible spending stipends, and competitive time off.

Requirements

• Proficiency in macOS administration and technical support
• A strong understanding of audiovisual systems, including their operation, maintenance, and troubleshooting
• Familiarity with various types of AV hardware such as displays, projectors, sound systems, microphones, video conferencing platforms, and control systems
• The ability to diagnose and resolve technical issues independently is expected, as is the capacity to configure and operate AV equipment for meetings, presentations, and events
• Demonstrates ability to devise and implement rapid solutions
• Experience managing and prioritizing within formalized ticketing systems
• Adaptability in working across diverse technological environments, including macOS, Windows, office printers, and network devices
• Proven experience in the provisioning and deprovisioning of machines and user accounts
• Experience managing enterprise-level security protocols, specifically: Endpoint security measures, such as disk encryption, operating system firewalls, and laptop/mobile device lockdown procedures
• Email security, encompassing tools for signed and encrypted electronic mail communication
• Knowledge of, and experience with mobile device management technologies
• Demonstrates self-motivation for continuous learning and career growth in IT

Responsibilities

• Offer top-tier, in-office support for the San Francisco team by effectively prioritizing and resolving requests with a customer-first approach, while also delivering comprehensive end-user support and troubleshooting services both on-site and remotely
• Develop, implement, and manage new systems to meet evolving requirements
• Proactively identify and mitigate security threats and malware to safeguard users
• Ensure adherence to IT compliance and policy mandates through education and enforcement
• Maintain enterprise systems and manage company IT assets; including printers, desktops, and conference room hardware

Preferred Qualifications

• Proficient in Google for Business administration
• Possesses the ability to clearly explain complex technical topics in an accessible manner
• Holds Apple Certified Associate or ACSP certification
• Background in automation and scripting
• Proactively contributes beyond standard IT responsibilities to optimize office and company efficiency
• Confident in independently managing office IT infrastructure

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount