IT Support Analyst

Summary

Join us in disrupting the securities industry with Finalis, a leading platform enabling the securities brokerage landscape to operate legally and compliantly. We're looking for an IT Support Specialist to join our Engineering Team, providing seamless, innovative, and proactive IT support that drives business success and exceeds customer expectations.

Requirements

• Strong understanding of IT infrastructure, including networking, operating systems, and cloud technologies
• Ability to analyze complex issues, identify root causes, and implement effective solutions
• Excellent verbal and written communication skills to interact with both technical and non-technical users
• Proven ability to work effectively in a remote environment, managing devices and providing support

Responsibilities

• Device Management: Proficient in MDM solutions to manage and secure company devices
• Google Suite Mastery: Deep understanding and experience in utilizing Google Workspace applications
• Technical Support: Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity
• Issue Resolution: Efficiently troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM)
• Process Improvement: Continuously seek opportunities to improve IT processes and procedures
• Documentation: Create and maintain comprehensive technical documentation, including internal IT wikis
• Vendor Management: Coordinate with external vendors to ensure timely maintenance and support of IT systems

Preferred Qualifications

• Preferred, but not required, experience working in the fintech sector
• Knowledge of IT security best practices and the ability to identify and mitigate potential threats

Benefits

• 100% Remote work (Work from wherever you want!)
• Competitive USD salary
• High-Speed Internet expenses allowance
• Generous Paid time-off (Vacation Time!)
• Additional 17 Flex Days (to use in national holidays or personal matters)
• Professional Growth Benefits in our E-Learning Platform (Coursera) (take your skills to the next level!)
• People Team Partner (to target your roadblocks and customize an action plan for your career path)
• Buddy Program
• Virtual After-Office Activities