INSTANDA is hiring a
IT Support Analyst

Summary

Join INSTANDA, a pioneering Insurtech company, as an IT Support Analyst and contribute to the growth of our dynamic IT team. As a key member, you will provide exceptional customer support, manage security vulnerability patches, and collaborate on exciting projects.

Requirements

• Minimum of 3 years' experience in an IT support role
• Experience in vulnerability and patch management across Windows and Mac environments
• Ability to work independently and engage with staff at all levels of the organization
• Ability to multi-task and handle competing deadlines in a fast-paced dynamic environment
• Natural problem solver with attention to detail
• Experience and working knowledge of Windows operating systems, Microsoft 365 and Azure Active Directory
• Someone with a strong sense of forward planning, who can prioritise their workload based on the business requirements while also considering the available resources, security impacts and project deadlines

Responsibilities

• Be the person responsible for our security / vulnerability patch management across our Windows and Mac environments
• Provide excellent customer service and support to the global INSTANDA staff base, across a range of technologies, while maintaining our high standards particularly regarding customer communications and response times
• Be involved in the proposal, discussion and implementation of IT projects. Ranging from procurement, infrastructure maintenance, security hardening and more
• Support and develop our JML process by managing user accounts across a variety of systems, managing hardware requirements where applicable and identifying methods of improvement to ensure a high-quality experience for the end user
• Collaborate closely with the IT team to address and resolve IT-related issues
• You will continuously evaluate and improve the IT request and security processes. Implement best practices and recommend enhancements to increase efficiency and effectiveness
• Design and support the roll-out of new applications

Benefits

• Generous 28 vacation days. , plus 10 US holidays per year
• One Dynamic Day per month. on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin
• We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life. + several other benefits
• INSTANDA offers a 401(k)/ RRSP. and matches employee contributions up to 3% of salary
• All employees are included in the company discretionary bonus scheme
• Access to an Employee Assistance Program
• Up to CAD$500. work from home allowance
• Annual learning & development allowance of. CAD$1,250
• Free access to LinkedIn learning and Microsoft ESI learning platforms