IT Support

Summary

Join Encora as an IT Support specialist for a 6-month temporary project with potential extension! This remote role is crucial for optimizing the organization's IT structure. You will collaborate with the CTO, CISO, and DevOps team, leveraging your technical skills and communication abilities. Responsibilities include establishing technical support, auditing MDM solutions, conducting security reviews, and developing security policies aligned with the NIST framework. The ideal candidate possesses proven IT support experience, a strong understanding of IT security, and excellent communication skills. This is a fantastic opportunity to contribute to a dynamic team and make a significant impact on the organization's IT infrastructure.

Requirements

• Proven experience in IT support and infrastructure management
• Strong understanding of IT security principles, including NIST framework implementation
• Ability to assess and audit IT systems and processes
• Excellent communication and interpersonal skills to collaborate with cross-functional teams
• Demonstrated experience in managing MDM solutions and improving automation
• Experience implementing policies for IT systems, security training, and employee education
• Familiarity with Google Workspace and its configurations

Responsibilities

• Establish a structured technical support service for staff
• Audit the current Mobile Device Management (MDM) solution for best practices, implement improvements, and increase automation in onboarding/offboarding processes
• Conduct security reviews for requested applications and identify unnecessary duplications
• Audit adoption rates of the password management tool, providing training or support for departments with low adoption
• Develop and implement policies and procedures aligned with the NIST framework, including expanding security training to incorporate phishing campaigns
• Draft recommendations for policies on emerging topics such as AI usage
• Audit and enhance Google Workspace configurations, improving onboarding/offboarding processes where necessary

Preferred Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field