Remote IT Support Engineer/Help Desk
closed
Xantrion
Job highlights
Summary
The job is a remote IT Support Engineer (Help Desk) position at Xantrion. The role requires 4 to 8 years of technical support experience, exceptional communication skills, and familiarity with various technologies. Preferred qualifications include a Bachelor's degree, relevant certifications, and experience in customer service. The benefits include comprehensive health insurance coverage, a 401K with company match, certification reimbursement, annual training budget, bonuses for referring new clients or employees, and generous PTO.
Requirements
Required: 4 to 8 years of technical support experience, Exceptional communication skills, Familiar with backup technologies (VEEAM, Crashplan, etc.), Familiar with anti-virus technologies (AV Defender, etc.), Familiar with software deployment technologies (ghost, repackaging tools), Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting), Familiar with remote access technologies (VPN, terminal services), Knowledgeable about current Microsoft Windows operating systems
Responsibilities
This is a remote work from home role in the US. Shift is Monday - Friday, 9am - 6pm PST or 10am - 7pm PST. On-call is no more than 2 weeks/year, compensated and low call volume
Preferred Qualifications
Preferred: 4 year Bachelor's degree, Relevant certifications (MCP, CCNA, etc.), Experience in customer service
Benefits
- Benefits: 100% of medical, dental, vision for you and your family, 401K with company match up to 4% of salary, Certification reimbursement and annual training budget, 17 Days PTO per year in addition to paid training days, Bonuses for referring new clients or employees
- Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws