IT Support Intern

Summary

Join Demandbase's IT team as an enthusiastic intern, providing technical support and contributing to key IT functions. This hands-on role offers experience in end-user support, asset management, and systems maintenance. You will handle end-user requests, troubleshoot issues, set up new employee accounts, maintain IT asset inventory, and research and deploy IT hardware and services. The role requires strong communication and problem-solving skills, along with familiarity with various operating systems and applications. Demandbase offers a collaborative and inclusive work environment with opportunities for professional growth. The company is committed to diversity, equity, and inclusion, and encourages applications from all backgrounds.

Requirements

• Quick Learning: Ability to absorb new concepts and tools quickly
• Hands-on Experience with Microsoft O365 Products: Familiarity with O365 and Google Workspace applications is essential
• Networking Knowledge: Understanding of fundamental networking protocols and infrastructure
• Operating System Knowledge: Basic familiarity with Windows, macOS, and Linux operating systems
• Scripting Skills: Basic knowledge of scripting languages (e.g., Shell, Bash, Python) for automation tasks
• Communication Skills: Strong verbal and written communication skills; multilingual ability is a plus

Responsibilities

• Handle end-user requests and troubleshoot hardware, software, applications, and network issues
• Set up for new employees – collecting requirements, imaging, setup, deployment, induction, and follow-up
• Maintain and update the IT asset inventory to ensure accurate tracking of equipment
• Research, recommend, and deploy IT hardware and services
• Ability to think outside the box and demonstrate forward-thinking
• Manage basic IT tickets, ensuring SLA compliance and timely resolution of issues
• Must be able to handle JIRA and ITSM tools
• Document procedures, configurations, and changes to the IT environment
• Respond to internal IT support requests and provide basic user training
• Assist in regular system updates, patches, and software installations
• Manage video conferencing or audio and video setup in the office
• Manage MDM (Mobile Device Management) tools for mobile device provisioning, security, and monitoring
• Available to work evenings with the US team

Preferred Qualifications

Attention to detail, customer service orientation, and a collaborative team approach

Benefits

We have offices in the San Francisco Bay Area, New York, Seattle, and teams in the UK and India, and allow employees to work remotely