IT Support Specialist

Summary

Join our team as a Freelance IT Support Specialist and provide remote IT support to a diverse clientele. You will resolve customer issues efficiently via various communication channels, troubleshoot technical problems within various environments, and maintain detailed documentation. This role demands proven IT support experience, strong technical knowledge, and excellent communication skills. We offer a flexible freelance arrangement with remote work options, opportunities for growth, and competitive hourly rates. Become part of a supportive and innovative team dedicated to excellence and work with leading brands.

Requirements

• Proven experience in IT support or similar role
• Strong knowledge of Office 365, Windows operating systems, and Windows Server environments
• Excellent problem-solving and logical thinking skills
• Outstanding English communication skills, both written and verbal
• Familiarity with remote support tools and ticketing systems
• Ability to multitask, prioritize, and manage time effectively
• Strong customer service skills with a proactive and solution-oriented approach
• Self-motivated and able to work independently with minimal supervision

Responsibilities

• Provide remote IT support for customers in a variety of industries
• Respond to and resolve support tickets promptly via email, chat, and SMS
• Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments
• Offer clear and effective communication with customers to identify their needs and address concerns
• Escalate complex technical issues to senior engineers or appropriate teams when necessary
• Maintain accurate documentation of all support activities in the ticketing system
• Collaborate with team members to ensure outstanding customer satisfaction

Preferred Qualifications

• Knowledge of networking concepts and troubleshooting (DNS, DHCP, VPN, etc.)
• Experience with Managed Service Provider (MSP) operations
• Certifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or ITIL Foundation are a plus

Benefits

• Flexible freelance opportunity with remote work
• Work with a supportive and innovative IT team
• Opportunities for growth and further specialization in IT support
• Competitive hourly rates based on experience and skills