IT Support Specialist

Summary

Join Pine Gate Renewables, a leading renewable energy company, as an IT Support Specialist! Based remotely, you will provide exceptional technical support to our employees, troubleshooting hardware and software issues, managing service requests, and ensuring smooth operations. This role requires proven experience in IT support, strong analytical skills, and expertise in diagnosing and resolving technical problems. We offer a comprehensive benefits package including medical, dental, vision, 401k matching, paid time off, and remote work options. Pine Gate Renewables is committed to diversity, equity, and inclusion and offers a supportive work environment.

Requirements

• 2 or more years’ experience in IT support
• Proven experience providing high-quality technical support and customer service to end-users in various environments
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues quickly and effectively
• Experience managing and responding to technical incidents, ensuring timely resolution and minimizing downtime
• Expertise in diagnosing and repairing hardware malfunctions, including workstations, laptops, printers, and other equipment
• Ability to identify, troubleshoot, and resolve application issues, ensuring smooth functioning of software and minimizing disruptions to business processes

Responsibilities

• Provide on-premise & remote end-user support, troubleshooting, and diagnosing problems on-site and remotely
• Track and manage service requests via email, phone, or in-person
• Install, customize, and test hardware and software
• Maintain inventory of all company hardware and software through cloud management systems
• Create and maintain user training and help documentation
• Provide presentation support, including audio/visual equipment
• Set up and support mobile devices remotely
• Prioritize, track, analyze, and report on service requests and tickets
• Coordinate technical activities for users
• Provide customer support to Pine Gate Renewable employees
• Order, maintain and ship electronic equipment

Preferred Qualifications

Bachelor’s degree in information technology or related field

Benefits

• Medical
• Dental
• Vision
• Matching 401k
• Paid Time Off
• Paid holidays
• Training, and development
• Giving back to the community
• Remote work options