IT Support Specialist/Allrounder

Summary

Join zolar as an IT Support Specialist and provide fast and effective IT support to employees both in the office and remotely. You will be responsible for employee on- and offboarding, including hardware provision and access management. Maintain and improve the IT infrastructure, manage hardware and contracts, and develop software and system improvements. Collaborate with external providers and contribute to a positive and supportive work environment. Zolar offers a flexible work arrangement with up to 50% remote work, including workation opportunities within the EU. Enjoy comprehensive benefits, including a company pension plan, mental health program, voucher budget, and various other perks.

Requirements

• A friendly, positive nature
• Willingness to learn and eagerness to learn
• Proven experience in IT support, preferably in a hybrid work environment
• Excellent communication and problem solving skills, both with internal staff and external partners

Responsibilities

• Provide fast and effective IT support for employees in the office and remotely (via Jira HD, email, Slack, phone, 1:1 on-site)
• On- and offboarding of employees, including hardware provision (Windows, & Mac) and access to required tools from the first day of work
• Maintenance and improvement of the IT infrastructure at the workplace (e.g. TV, printer, scanner, conference room equipment)
• Hardware management: Management of zolar-owned devices, including inventory, lifecycle monitoring and repairs
• Contract and license management: forecasting requirements, negotiating with vendors and monitoring usage
• Development and implementation of improvements in software and systems (e.g. Okta, knowledge base, process updates)
• Collaboration with external providers for construction work, maintenance and testing in office buildings

Benefits

• 50% remote working possible
• Workation
• Mental & physical health program in cooperation with Bloom and a discounted membership in the Urban Sports Club via our voucher budget at HRmony
• Company pension plan with an employer contribution of 20%
• Monthly voucher budget of fifty Euros in the HRmony portal
• Dog policy
• Regular company events
• Tomorrow Bank Change-model free of charge for 6 months
• Remote work equipment budget to purchase a desk, chair or other things you might need for your remote work. Choice between a Lenovo ThinkPad or Apple Macbook
• 30 vacation days