Hire Resolve USA is hiring a
IT Support Technician

Summary

Join Hire Resolve as an IT Support Technician to troubleshoot and resolve IT issues in a dynamic environment with cutting-edge solutions. You will work closely with the IT Manager to provide timely feedback and solutions within agreed-upon deadlines, ensuring smooth communication and technical support for both internal teams and external stakeholders.

Requirements

• IT-related degree or diploma
• Experience with web development platforms or languages
• Understanding of Server software implementation and maintenance
• Knowledge of Active Directory on MS Server
• Experience with creating Users/Roles in a Domain environment
• Understanding of TCP/IP
• Strong problem-solving and analytical skills
• Technical knowledge of IT infrastructures
• Proficient in PC and printer troubleshooting and fault-finding
• Strong communication skills (both verbal and written)

Responsibilities

• Troubleshoot and resolve desktop support issues
• Install and configure software, hardware, PCs, and laptops
• Ensure systems are backed up and maintained properly
• Document all tasks and duties related to IT support
• Provide remote management and support services
• Manage relationships with stakeholders, including suppliers and ISPs
• Offer first-line support by addressing frequently asked questions
• Maintain and update the website with product details and industry news
• Develop and maintain the management reporting application