eScribers is hiring a
IT/AV Support Assistant

Summary

Join our outstanding team of professionals by becoming an Information Technology Support Assistant at eScribers! As part of our Dublin IT Team, you will maintain and troubleshoot the company's information technology hardware & software, deploy electronic court reporting equipment, and provide support to end users. You will also assist in maintaining computer systems, setting up audio-visual equipment, and performing routine maintenance and repairs.

Requirements

• Excellent knowledge of Microsoft Windows operating systems and business applications
• Strong technical knowledge of audio-visual equipment
• Proficiency in setting up and operating audio-visual equipment for various settings, such as conferences, meetings, live hearings, and court hearings etc
• Solid understanding of audio-visual connectivity, cabling, and signal flow
• Experience setting up and troubleshooting computer USB audio mixers, microphones, and other court reporting-related audio equipment
• Excellent organizational and time management skills to handle multiple tasks and prioritize effectively
• Strong analytical and problem-solving skills with a customer-oriented mindset
• Familiarity with different audio-visual software, control systems, and multimedia tools is a plus
• Excellent verbal and written communication skills
• Native English speaker
• Team player!

Responsibilities

• Assist in maintaining computer systems by installing new hardware, modifying existing hardware including peripheral devices like printers, other equipment, and related network components
• Providing support and troubleshooting for desktops, laptops, software, and court reporting equipment to end users
• Assists in the deployment of new desktops and laptops to end users
• Setting up multiple audio-visual equipment within a time constraint
• Perform installation, setup and testing of audio-visual equipment such as AV systems in accordance with the specifications provided. Ensuring all audio-visual equipment is in proper working order prior to each court session
• Ensures optimal network and computer function as well as minimal downtime by conducting periodic diagnostics and testing of computers, networks, and electronic court reporting hardware, including microphones and sound mixers
• Perform routine maintenance and repairs on audio-visual equipment
• Knowledge of the different audio and video file formats and the tools and software required to convert between these formats. This includes importing, exporting, archiving, and managing records
• Occasional local travel may be required outside of your daily operations
• Collaborates with other members of the IT Department and management to review and analyze hardware and software requirements; recommends appropriate changes
• May need to liaise with court clerk from time to time for court reporting audio-visual setup