ITMS Implementation Engineer

Summary

Join New Era Technology as a Cloud and On-Premises Systems Engineer, where you will plan, implement, and provide escalation support in client environments. Collaborate with project managers, solution architects, and stakeholders to ensure successful implementation of hardware, software, and network solutions. This role requires configuring and maintaining various systems, including Azure Virtual Machines, VMware and Hyper-V infrastructure, Active Directory, Entra ID, and email systems. You will also plan and implement backup and disaster recovery systems, implement security protocols, and provide on-call support. New Era offers a team-oriented culture with continuous training and competitive benefits. The position requires a Bachelor's or Associate's degree and 1-3 years of relevant experience.

Requirements

• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools
• Ability to communicate effectively and professionally with all customer contacts
• Ability to provide clear written communication for ticket/project updates
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments
• Excellent verbal skills for customer interaction
• Excellent documentation skills
• Dedicated to always providing exceptional customer service
• Proficiency in all aspects of the core technical requirements
• Strong team collaboration skills
• Bachelor’s or associate degree in information technology, Computer Science, or related field
• 1-3 years of experience in IT system implementation or infrastructure engineering
• Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), networking (TCP/IP, DNS, DHCP), and enterprise storage systems
• Experience with cloud platforms (e.g., Azure, AWS) and enterprise tools such as Active Directory, Microsoft 365, or SCCM
• Excellent problem-solving, communication, and project coordination skills
• Excellent communication and documentation skills
• Ability to work independently and in a team environment, as needed
• English

Responsibilities

• Configure and deploy remote monitoring and management (RMM), backup, antivirus, and network monitoring tools
• Configure, deploy, and maintain Azure Virtual Machines, ensuring high availability and scalability!
• Configure, deploy, and maintain VMware and Hyper-V on-premises infrastructure, including ESXi Hosts, vCenter Servers, Hyper-V Hosts, System Center Virtual Machine Manager Servers, underlying storage platforms, and backup solutions protecting these environments
• Configure, deploy, and maintain Active Directory infrastructure, including domain controllers, user and group management, and Group Policy Object creation, modification, and troubleshooting
• Configure, deploy, and maintain Entra ID in Azure tenants, including on-premises or in-Azure Infrastructure as a Service Tenant Entra ID Sync; deploy Intune, configure Intune policies, and troubleshoot deployment and operation of Intune Policies
• Plan and implement the deployment of Azure VPN, including both Client-Server (P2S) and Site-to-Site (S2S)
• Administer E-Mail systems, including configuration of and troubleshooting of Microsoft Exchange on-premises, Office 365, and Microsoft 365 mail services
• Define Architectural Standards and Standard Operating Procedures in relation to solutions designed & implemented
• Plan, implement and manage Backup and Disaster Recovery systems based on Datto, Veeam, and other solutions
• Implement security protocols and policies to ensure compliance with the best practices and regulatory standards based on existing design standards or in concert with New Era’s Governance, Risk & Compliance team’s supervision
• Provide on-call support as needed to resolve critical system issues

Preferred Qualifications

• Microsoft Certified: Azure Administration Certificates, Azure Solution Architecture, SharePoint Online Administration, and others
• Broadcom/VMware Certified Professional
• Hybrid Cloud Architecture Experienced

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays
• Remote