ITMS Support Specialist, Tier 2

Summary

Join New Era Technology's global IT operations team as an IT Patching Management Specialist. This fully remote position (India) requires 2–5 years of experience in patch management and IT systems administration. You will be responsible for end-to-end patching operations, ensuring timely software updates and security compliance. The role involves identifying, assessing, and remediating system vulnerabilities, planning and deploying security patches, collaborating with teams, monitoring compliance, troubleshooting issues, and maintaining documentation. You will contribute to customer satisfaction through proactive problem-solving and communication. New Era offers a supportive, growth-oriented environment with access to the latest tools and technologies.

Requirements

• 2–5 years of experience in patch management and IT systems administration
• Proficient in tools like SCCM, WSUS, Qualys, or equivalent patch management platforms
• Familiarity with vulnerability scanning tools and remediation processes
• Strong understanding of IT infrastructure (VMs, Windows OS, networking, endpoint security)
• Excellent documentation, communication, and troubleshooting skills
• Ability to work across global teams and manage multiple priorities in a fast-paced environment

Responsibilities

• Identify, assess, prioritize, and remediate system vulnerabilities via regular network and endpoint scans
• Plan, test, and deploy security patches using patch management tools (e.g., SCCM, WSUS, Qualys)
• Collaborate with IT and customer teams to ensure smooth deployment with minimal operational disruption
• Monitor patch compliance, generate audit reports, and ensure adherence to security standards and SLAs
• Troubleshoot failed patches and coordinate fixes across cross-functional teams
• Maintain accurate inventory and documentation of IT assets and patching processes
• Provide clear and timely updates to internal stakeholders and customers on patching activities
• Manage and support patching across shifts (Shift 1, 2, or 3 as applicable)
• Contribute to customer satisfaction through proactive problem-solving and detailed communication

Preferred Qualifications

• Microsoft or Network-related certifications (e.g., MCSA, CompTIA Network+)
• Experience with tools such as Auvik, N-Able, or ITGlue is a plus
• Familiarity with cloud/virtualization platforms like Azure, VMware, or AWS
• Experience with SaaS environments and ITSM ticketing systems

Benefits

• Work from anywhere – Fully remote flexibility
• Be part of a dynamic, global IT team
• Access to the latest tools and technologies
• Opportunity to grow within a trusted Microsoft & SAP Gold Partner