Remote Japanese-Bilingual Customer Support Representative

Summary

Join our Customer Support Team as a member who has a knack for problem-solving in a fast-paced environment, always ready to dig in, troubleshoot, and solve any technical matter that our customers may face. You will be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding.

Requirements

• Japanese speaking/reading/writing skill is mandatory at native level
• Minimum of 3 years in customer support (additional work experience in a technical field is preferred)

Responsibilities

• Respond to customer inquiries on technical issues related to the Dialpad product via all relevant communication channels
• Resolve and troubleshoot simple or complex issues relating to customers
• Speaking to customers to quickly get to the root of their problem
• Provide timely and accurate customer feedback
• Manage multiple cases and communication channels at one time (Call center, email, chat)
• Proficiency in Windows/Mac OS
• Attention to detail and good problem-solving skills
• Good written and verbal communication
• Handle user inquiries ranging from simple product questions to more complex technical support issues
• Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
• Maintain or exceed our established service levels and productivity standards

Benefits

• An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees
• Monthly stipend to help cover your cell phone bill, home internet bill
• Reimbursement for gym membership costs, a variety of wellness events, and more!
• Professional development reimbursement up to an annual limit per calendar year