Java Application Support Engineer (L2)

Summary

Join our dynamic team as a skilled Application Support Engineer to provide Level 2 support for production environments, ensuring application stability and smooth operation.

Requirements

• Proven experience as an L2 support engineer with strong support background
• Excellent communication skills with the ability to articulate technical and functional issues to drive solutions with App Dev teams and senior stakeholders
• Familiarity with ITIL processes, including Service Management, Knowledge Management, and Incident Management
• Hands-on experience with SQL (PL/SQL), including the ability to analyze joins, stored procedures, and triggers
• Proficiency in UNIX and Shell Scripting, including monitoring processes and script errors
• Ability to read, understand, and debug Java code to troubleshoot application-related issues

Responsibilities

• Provide L2 production support to ensure system stability and performance
• Troubleshoot and resolve technical issues, collaborating with application development teams and senior stakeholders
• Analyze and address incidents using SQL and PL/SQL, including debugging joins, stored procedures, and triggers
• Monitor and manage UNIX processes and script errors, utilizing Shell Scripting as needed
• Read and debug Java code to address and resolve application-related issues
• Document incidents, resolutions, and workarounds to contribute to the Knowledge Management process
• Work closely with other support teams to maintain system stability and ensure efficient resolution of incidents