SugarCRM is hiring a
Jr. CRM Application Specialist

Summary

The job is for a CRM Application Specialist in SugarCRM's Projects organization. The role involves understanding customer business needs, configuring Sugar instances, delivering project objectives, and ensuring on-time delivery. The qualifications required include 3-5 years of experience in CRM, consulting, and relevant customer-facing roles.

Requirements

• 3-5 years of experience in CRM
• 3-5 years of experience in consulting and/or relevant customer facing roles

Responsibilities

• Solving your clients’ business challenges by designing and implementing solutions to meet those objectives
• Becoming the trusted solution expert during implementation of Sugar products
• Leading system configuration through design and technical configuration activities
• Delivering extraordinary customer relationships and taking ownership for ensuring success of client projects
• Coordinating projects and deliverables
• Spending 50-75% project delivery activities with billable utilization
• Maintain a deep understanding of CRM best practices
• Represent Sugar Projects as an application expert
• Training clients on how to use Sugar products
• Work across the SugarCRM organization to ensure customer needs and deliverables are met. Work collaboratively with Sales, Customer Experience, Product, Engineering and other members of the Sugar Projects organization to achieve department goals and objectives

Preferred Qualifications

Experience with Sugar products preferred

Benefits

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program
• We are a merit-based company - many opportunities to learn, excel and grow your career!