Jr CSM

Summary

The Customer Success Manager position at Animaker involves driving product adoption, reducing churn, capitalizing on upsell opportunities, and managing renewals for a portfolio of customers. The goal is to maximize customer lifetime value and deepen relationships to accomplish organic growth and long-term company objectives.

Requirements

• Proactive interest to increase customer satisfaction and deepening customer relationship
• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
• Research & identify key client requirements within the accounts and suggest solutions that answer clients' needs and wants

Responsibilities

• Execute on a customer business outcomes-driven strategy to ensure successful on-boarding, adoption, retention, renewal and expansion of your customer portfolio
• Increase overall customer lifetime value through higher product adoption, usage, satisfaction and NPS scores