Junior Customer Support Engineer

Summary

Join PolicyFly, a company modernizing specialty insurance, as a Junior Customer Solutions Engineer. This full-time remote position offers hands-on experience in technical implementation, problem-solving, and customer-facing configuration within our platform. You will build and update the logic powering our customers' insurance programs, generating documents, managing forms, writing business rules, and assisting with data loading. The role involves using various technologies like Word templates, Typescript, Lua, and ETL scripts. This is a great opportunity for early-career professionals to learn and grow, eventually leading full technical implementations and becoming internal experts. Compensation is $55-$75k annually (DOE and location) after a paid trial period.

Requirements

• Solid Microsoft Word skills (especially tables, formatting, structure)
• Strong attention to detail
• Comfort with logical thinking and conditional logic
• Experience with programming languages (JavaScript, Python, Lua, Typescript, etc.)
• Clear written and verbal communication (we’re remote)
• A self-starter mindset with a hunger to learn

Responsibilities

• Configure and update customer logic across documents, forms, and rating rules
• Use and extend templates for policy documents (via .docx and templating syntax)
• Implement and test scripted business logic (e.g., Lua rating functions)
• Make customer-facing form changes using Typescript config
• Help triage and fix live customer issues or change requests
• Build or adapt data import scripts to load customer data into our reporting systems
• Learn fast, take initiative, and grow into owning full onboarding projects over time

Preferred Qualifications

• Familiarity with Git/version control
• Experience using VS Code or similar editors
• Hands-on exposure to scripting or simple automation (even in school or side projects)
• Understanding of how data flows through systems (ETL, APIs, etc.)
• Insurance industry or documentation experience

Benefits

• Remote work
• $55 - $75 a year