Jr. QA Content Review Specialist

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KnowBe4

πŸ“Remote - Brazil

Job highlights

Summary

Join KnowBe4's fast-paced team as a Courseware Quality Assurance Specialist supporting the publishing team. You will audit eLearning modules, provide feedback, review scripts and storyboards, and ensure quality and adherence to standards. Responsibilities include content auditing, decision-making on usability, reviewing deliverables, and assisting with writing projects. The role requires a BA in a relevant field, 1-2 years of content editing experience, proficiency in Google Workspace and MS Office, and excellent communication skills. KnowBe4 offers fantastic benefits including company-wide bonuses, referral bonuses, adoption assistance, tuition and certification reimbursements, and a relaxed dress code.

Requirements

  • B.A. in Portuguese/English, Linguistics, Instructional Design/Education/Organizational Development or Social Sciences
  • 1-2 years experience editing and reviewing content
  • Experience with Gmail and Google Docs
  • Strong written and verbal communication skills
  • Excellent internal customer service skills and attention to detail
  • Experience with web-based project management systems
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)

Responsibilities

  • Audit online eLearning modules and provide feedback to courseware staff
  • Formulate decisions and provide approvals related to usability in validation process of courses
  • Review and edit course scripts, descriptions, storyboards, and other deliverables
  • Review graphics deliverables as to quality and adherence to courseware standards
  • Assist on writing projects as needed
  • Provide feedback in a collaborative way that helps to enhance all of the departments in courseware
  • Participate as needed with collaborative projects across publishing teams
  • Exercise independent discretion on assigned projects

Benefits

  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses
  • Relaxed dress code

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