SupportNinja is hiring a
Junior API Specialist

Summary

Join SupportNinja as an API Specialist to provide technical support to clients and engineers, identify workflow improvements, maintain documentation, and perform additional responsibilities. Required qualifications include a minimum of 1 year experience in a similar role, familiarity with APIs, knowledge of programming languages such as Python, and strong knowledge of API and Connector knowledge.

Requirements

• Minimum of 1 year experience as a Technical Support/Support Engineer/Application Support or similar roles in API
• Familiar with API Integration
• Experience with programming language, Python (academic knowledge can be considered)
• Strong knowledge of API and Connector knowledge
• Experience troubleshooting REST API connectors, and pre-packaged integrations
• Ability to query and understand data in several different ways
• Perseverance when triaging and investigating software bugs, including the ability to delve deep into the technical side of a problem
• Enthusiasm for working closely with L3 engineering support and developers

Responsibilities

• Provide quick, concise, and empathetic support to clients and engineers through multiple channels
• Escalate technical platform issues to Engineering
• Suggest and/or relay suggested platform improvements or documentation adjustments to the Product team
• Identify improvements to workflows to gain efficiency through documentation, improved processes, and automation
• Maintain and manage internal and customer/researcher documentation
• Provide answers and break/fix support to technical questions or issues
• Provide technical assistance to customers having challenges in building their process
• Handle customer cases in a timely manner based on set service level agreements
• Connect with customers via call/screen share meeting to understand and troubleshoot customers’ technical concerns
• Explain and educate customers on the process and technical steps taken to ensure customers learn how to maintain their solutions and processes
• Provide basic resources to customers looking to expand their product knowledge
• Flexible and able to work individually or as a group on a special project(s) that aims to provide excellent customer service and experience

Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)