FARFETCH is hiring a
Junior Application Specialist

Summary

Join our Automation & CRM Support team as a proactive Junior Application Specialist to manage JIRA Service Desk, UiPath and Salesforce systems, and perform various administrative tasks.

Requirements

• Foundational understanding of UiPath and Salesforce
• Familiarity with ITIL (plus), JIRA, and Confluence
• Knowledge of Kanban and Scrum
• Strong problem-solving and communication skills
• Proficiency in English
• Independent and collaborative work ability
• Proactive, eager to learn, and adaptable
• Team player, always willing to help out and with a growth mindset

Responsibilities

• Act as the 1st line gatekeeper for our JIRA Service Desk, proactively monitor and resolve issues with UiPath and Salesforce
• Ensure timely resolution of incidents, accommodate urgent changes, and manage service requests efficiently
• Identify recurring issues, support conducting root cause analysis, and help implement solutions
• Manage UiPath processes, queues, assets, triggers, and virtual machines
• Perform Salesforce admin tasks, including user setup, profile management, customization, integrations, and reporting
• Monitor system health and stay updated on best practices
• Provide updates, gather feedback and maintain clear documentation
• Suggest and implement process improvements, review and streamline processes whenever efficiency opportunities arise

Benefits

• Health insurance for the whole family
• Flexible working environment
• Well-being support and tools
• Extra days off
• Sabbatical program
• Days for you to give back for the community
• Training opportunities
• Free access to Udemy
• Flexible benefits program