Junior Application Support Engineer

Summary

Join Accesa's team as an Application Support Engineer and contribute to the smooth operation of central systems for one of Europe's leading financial services providers. This 24/7 role involves optimizing system control, enhancing application monitoring, streamlining event management, resolving complex issues, strengthening incident recovery, and implementing process improvements. You will be part of a team of over 40 engineers working in a vibrant and supportive environment. The position requires experience in a similar support role, knowledge of various operating systems, and fluency in German. Accesa offers a holistic benefits program focusing on physical, emotional, social wellbeing, and work-life fusion.

Requirements

• 1+ years of experience in a similar support role
• Good knowledge of operating systems, including z/OS, Linux, and Windows
• Understanding of IT platforms and data center operations
• Willingness to work in a 24/7 rotating shift schedule (day shifts and night shifts)
• Reliable, committed, and team-oriented with adaptability to changing environments
• Business fluency in German (C1) and good English skills (B2)

Responsibilities

• Optimize System Control: Ensure the smooth operation of central systems (z/OS) and subsystems, as well as the server infrastructure (Linux, Unix, Windows), monitoring and controlling them in a 24/7 shift environment to ensure high availability
• Enhance Application Monitoring: Oversee and optimize the control of distributed applications using system management tools, ensuring that they run efficiently and without interruptions across various platforms
• Streamline Event Management: Independently manage event processing in alignment with support processes, making sure that all incidents are tracked and resolved in an organized manner to minimize downtime
• Resolve Complex Issues: Handle escalated fault reports from 1st level support, working to quickly restore the defined operating status and minimize downtime
• Strengthen Incident Recovery: Lead support for incident management, ensuring quick service recovery, thorough documentation, and timely tracking to keep operations on track
• Implement Process Improvements: Implement and document standardized changes and emergency drills, ensuring consistency and compliance in all procedures for system updates and disaster recovery

Benefits

• Holistic benefits program covering social, physical, emotional wellbeing, as well as work-life fusion
• Medical benefits
• Gym support
• Personalised fitness options
• Team events
• Healthy Habits Club
• Flexibility to define work-life dynamic