Junior Bilingual HR Support Representative

Summary

Join Sutherland Bulgaria's dynamic team as a Bilingual HR Support Representative (German & English) and deliver exceptional HR support to employees of a leading e-commerce client. You will handle HR-related inquiries via phone and email, resolve queries using ticketing systems, and assist employees with questions about policies and benefits. This role requires fluency in German and English (B2 or higher), experience in a BPO environment (advantageous), and strong attention to detail and interpersonal skills. The company offers long-term job security, additional health and life insurance, paid annual leave, and various other benefits. This is an opportunity to grow professionally in a truly international environment.

Requirements

• Fluency in German and English (B2 or higher)
• Strong attention to detail and excellent interpersonal skills
• Solid decision-making and problem-solving abilities
• Ability to manage confidential data with integrity and compliance
• Adaptability to thrive in a fast-paced, dynamic environment

Responsibilities

• Promptly receive and log HR-related inquiries via phone and email
• Efficiently resolve queries using ticketing systems
• Assist employees with questions regarding policies, benefits, and other HR-related matters
• Ensure high service quality while adhering to established processes
• Handle sensitive information with discretion and confidentiality
• Take ownership of query resolution and meet individual performance metrics

Preferred Qualifications

• Previous experience in a BPO environment is an advantage, such as working with CRM systems and answering queries by phone
• Any experience or education in Human Resource Management or HR-related activities is a plus

Benefits

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 21 days of paid annual leave
• Food vouchers
• Utility allowance
• Internet allowance
• Clear career path within the company
• Ability to work from home
• Competitive salary
• World-class on-the-job training
• Fully digital employee services through eSignature
• Employee assistance program, including 24/7 access to psychological support
• Employee discounts portal, featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if you are relocating from another city or country
• Multisport card partially covered by the company
• In-house learning and development portals with training options for Certification
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team buildings
• Exposure to global business knowhow