Junior Cloud Administrator

Summary

Join our team as a Jr Cloud Administrator and contribute to the technical delivery of next-generation cloud hosting platforms, driving operational excellence and innovation in the market.

Requirements

• Minimum of 2 years’ experience in the following
• Experience providing client facing customer support with previous interaction troubleshooting technical problems with defined SLA’s
• Significant experience with Microsoft SQL Server and T-SQL, including stored procedures is a MUST
• Understanding or experience in relational and OLAP style databases; knowledge of transactional, no-sql, and analytical database operating principles and methodology
• Examples include SQL Server (2016+), MongoDB database (3.x – 5.x), and big data databases and cloud technologies like BigQuery, CloudSQL or similar
• Must be willing to work both weekend days
• Proficient in one or more ETL tools or experience developing components of an ETL system from scratch
• Understanding of data pipelines with multi step transformations

Responsibilities

• Like to solve complex problems and troubleshoot issues quickly
• Pride yourself in giving superior support to customers, and carefully monitoring processing of data through software and database platforms
• Evaluate new issues based on past experience, know how to evaluate the importance of cases to customers, and escalate them when appropriate
• Configure database monitoring utilities to minimize false alarms
• Baseline system performance and monitor for deviation, recommending and implementing improvements to slow running queries
• Keen ability to monitor Production Workflows and take corrective actions for errors
• Skilled at performing regular User Assurance Testing on data, and application testing
• Enjoy, and are skilled at, communicating with customers via phone and email

Benefits

• Competitive total rewards package including a base salary determined based on the role, experience, skill set, and location
• Discretionary incentive compensation may be awarded in recognition of individual achievements and contributions