Junior Credit and Collections Analyst

Summary

Join Ivanti and become a key member of our team, ensuring timely customer payments and resolving any disputes. You will engage directly with customers, document payment commitments, and maintain accurate financial records. This role requires strong communication and problem-solving skills, along with experience in collections or accounts receivable. You will collaborate with internal teams to streamline processes and proactively identify solutions to improve customer satisfaction. Success in this position demands a detail-oriented approach and the ability to manage multiple priorities effectively. Ivanti offers a supportive and inclusive work environment.

Requirements

• Strong communication and interpersonal skills to build relationships with customers and internal teams
• Proven, 1-2 years, experience in collections, accounts receivable, or similar financial roles
• Excellent problem-solving abilities with a proactive approach to identifying solutions
• Detail-oriented mindset with the ability to manage multiple priorities effectively
• Experience in ERP and financial software; experience with Microsoft Excel and CRM tools is considered advantage
• Able to handle customer disputes with professionalism and diplomacy

Responsibilities

• Engage with customers to ensure prompt payment of invoices and address any disputes or inquiries
• Document payment commitments and maintain accurate records within the system
• Identify and allocate payments, ensuring cash is posted accurately and in a timely manner
• Collaborate with the cash application team to streamline remittance advice processes
• Manage disputes, payment plans, and adjustments while escalating critical issues to management
• Proactively seek solutions to improve collection processes and customer satisfaction
• Support team initiatives and adapt workload effectively to meet departmental priorities