Junior Full-stack Customer Engineer

Summary

Join KOMOJU's Customer Engineering team as a Full-stack Customer Engineer and contribute to a unique team that focuses on providing exceptional customer service through engineering solutions. You will be responsible for resolving customer-reported issues, monitoring internal systems, and responding to technical assistance requests. This role involves analyzing logs, replicating issues, debugging, implementing solutions, modifying code, and enhancing offerings. The ideal candidate is self-motivated, versatile, passionate about problem-solving and technical research, and comfortable making quick decisions under pressure.

Requirements

• Strong passion to serve customers
• Passion for solving real-world problems through technology and creativity
• Clear, logical thinking combined with empathetic understanding of customer sentiment, and detailed and unbiased observations
• Extensive experience in any programming language and systematic debugging
• Concrete understanding of HTTP, WWW, REST, SQL, logging, tracing, and observability
• Be open to communicate in both English and Japanese
• Japanese proficiency at the N2 level

Responsibilities

• Respond quickly to technical inquiries from customers received through our customer-facing teams, particularly the Customer Success team
• Investigate the mechanism and cause of customer-reported issues
• Develop solutions and workarounds for the technical challenges that customers are facing
• Collaborate with engineering teams to tackle the most complex issues
• Contribute to our codebase to instantly enhance our offerings
• Empower our customer-facing teams by providing them with product-related knowledge and insights on commonly reported issues
• Represent our customers and partners by advocating the voice of customers and sponsoring feature requests
• Oversee incident processes and coordinate incident response
• Be open to communicate with our customers directly

Preferred Qualifications

• Professional experience in payment processing systems
• Professional or hobby experience with applications that accept payments
• Professional or hobby experience with: Ruby and Ruby on Rails
• Professional or hobby experience with: Datadog
• Professional or hobby experience with: Shopify
• Professional or hobby experience with: PHP
• Professional or hobby experience with: TypeScript
• Professional or hobby experience with: Amazon Web Services
• Professional or hobby experience with: Docker
• Professional or hobby experience in debugging complex software and proposing code changes
• Professional, hobby, or academic experience with experimental research
• B1 level of English proficiency according to the Common European Framework of Reference for Languages (CEFR)
• Interest in foreign languages and cultural exchange, with a desire to engage in continuous learning

Benefits

• At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
• 10 days regular vacation, additional 5 days summer and 5 days winter vacation
• Paid birthday holiday
• Budget for self-learning allowance, to ensure our employees’ skills remain current
• Language training for Japanese
• ���レックス制（コアタイム10:00-15:00)
• ���外からの勤務可能（地域によって年間最大3ヶ月の海外からの勤務が可能）
• ���給10日間、夏季休暇5日間、冬季休暇5日間、有給誕生日休暇
• ���員のスキルアップ目的のため、自己学習手当の予算（年間10万円）を用意しています
• ���本語／英語の語学学習プログラム
• ���学力向上の為、語学学校と提携し、英語コースと日本語コースの両方を提供しています
• Komojuカードプログラム（月額5000円）：ランチ、コーヒーなどの使用用途
• ���会保険（関東IT健康組合）、労働保険完備
• ���勤手当支給