Junior Game Community Manager

Summary

Join Gameloft Kharkiv Studio as a Junior Game Community Manager and become a key point of contact between the Disney Magic Kingdoms community and the development team. You will cultivate a vibrant community, moderate online spaces, and analyze player feedback. This role requires strong communication, social media expertise, and a passion for Disney. Responsibilities include community moderation, social media strategy support, and content creation. Gameloft offers competitive salaries, paid time off, medical insurance, parental leave, professional development opportunities, and more.

Requirements

• Have 1 to 2 years of experience in a similar role or moderating online communities (Discord, Forums)
• Possess a strong understanding of social media best practices, engagement strategies, and content creation
• Have excellent written and verbal communication skills
• Have the ability to work effectively within a team and communicate clearly with both internal stakeholders and external players
• Have the ability to analyze community feedback, identify trends, and provide actionable insights
• Have a genuine love for Disney and its magical characters
• Be familiar with various Disney franchises, have played Disney Magic Kingdoms, and understand what makes the game special
• Possess strong organizational skills
• Have the ability to thrive in a fast-paced, international environment
• Possess positive energy, team spirit, and a zest for fun!

Responsibilities

• Take ownership of the moderation & engagement strategy for the game (predominantly on Discord): continuously improving the approach for the game by testing out new grounds & activities
• Establishing community performance targets in terms of: overall coverage, reply times, community Csat, overall sentiment, community retention metrics & utilize tools & processes at hand in order to continuously improve performance
• Relaying player care related issues to the appropriate team(s) & managing community expectations with regards to customer care related issues
• Reporting back to game management on community feedback on a bi-weekly basis, using the social listening & analytics tools you’ll be given. Providing actionable insights when relevant
• Keeping the game community hubs as safe as possible: by enforcing platform rules, applying community code of conduct, utilizing the processes/tools/guidelines at hand. Keeping track of in-game bans. Prioritizing & escalading issues appropriately
• Building on community response bible, making sure that new topics are addressed & that canned responses are in line with the game’s communication approach
• Supporting community strategy plans, keeping engagement at the heart of those plans (e.g ensuring there is active moderation & engagement during live events or community challenge campaigns)
• Track & analyze community & content performance KPIs, draft & share reports on a regular basis
• Conducting benchmarks & trends observations: be a proactive source of ideation for the Game’s community team, but also for the game’s marketing & management teams
• Contribute to a variety of community-focused content, including social media posts, forum updates, event announcements, and engaging in direct conversations with players. This also involves strategically scheduling content using appropriate tools
• Developing editorial content to support the moderation & engagement strategy for the game, with the ultimate goal of keep driving community members back to the game, all the while achieving community performance targets: patch-notes, blogposts, newsletters etc. & report on the performance of this content
• Coordinate UGC programs for their game(s) (e.g Content Creator Program, hashtag challenges, community contributions board etc.) & report on the performance of these initiatives

Benefits

• Possibility to work remote in a global product company with talented people
• Competitive salary according to the qualifications
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days
• Medical insurance, psychologist
• Parental leave
• Own educational platform with courses, training programs, certifications
• Employee Referral Program with great bonuses
• Technical support and equipment