Junior Genesys CTI Engineer

Summary

The job description is for a DC & Infrastructure Facilities Engineer position in Uni Systems' ICT Services Technical Division. The role involves developing IVR Applications, designing and maintaining software applications, attending client meetings, creating documentation, resolving issues, providing support, and troubleshooting. Required qualifications include a University/College Degree in Computer Science, Information Technology, or related discipline, 1 to 2 years of hands-on experience on development with Genesys CTI solutions, good knowledge of Java, PHP, RDBMS (Oracle, MSSQL), familiarity with Telephony aspects and Genesys CTI, strong design and problem-solving skills, very good communication skills, and excellent use of English language. Preferred qualifications include familiarity with Windows and Linux OS.

Requirements

• University/College Degree in Computer Science, Information Technology, or other relative discipline from a Greek or foreign institute
• Familiarity with Telephony aspects and Genesys CTI would a very strong asset
• Good knowledge of Java along with J2EE familiarity (XML, Web Services, SOAP, JPA, JDBC)
• Knowledge of PHP programming
• Knowledge of RDBMS (Oracle, MSSQL)
• Familiarity with Windows and Linux OS
• Strong design and problem-solving skills
• Very good communication skills to work with business stakeholders
• Excellent use of English language (verbal & written)

Responsibilities

• Be involved in developing IVR (Interactive Voice Response) Applications
• Design, implement and maintain software applications
• Provide complementary solutions to Genesys CTI
• Attend client meetings in order to define the desired deliverables
• Create documentation of deliverables
• Ensure resolution of issues and that the time frames for the project delivery are met
• Provide support and troubleshooting in existing deployments
• Interact with colleagues in technical related issues

Preferred Qualifications

1 to 2 years of hands-on experience on development on applications using Genesys CTI solutions will be considered a plus

Benefits

• People-first approach and open environment to express your ideas
• Work-life balance and a hybrid work model
• Continuous training and development
• Opportunities to join innovation initiatives
• Ticket restaurant – meal vouchers
• Corporate laptop and equipment
• Corporate mobile phone subscription
• Health and insurance plan for you and your family members
• Employee consulting and guidance support by Ergonomia
• Discounts on the services and products of our Group’s companies
• Gift vouchers for major life milestones
• Special work schedule on summer Fridays and birthdays