iHerb is hiring a
Junior Global Logistics Specialist

Summary

Join our team as a Junior Global Logistics Specialist and play a key role in coordinating outbound shipments with domestic and international logistics companies. This position will work under the guidance of the Global Logistics Manager, ensuring timely and economic processing of shipments.

Requirements

• Must be bilingual
• Interpersonal skills
• Communication skills – must be able to speak, read and write in the native country’s language
• Listening skills
• Problem analysis and problem-solving
• Knowledge of customer service principles and practices
• Adaptability
• Initiative
• Stress tolerance
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task

Responsibilities

• Report to the Global Logistics Manager any discrepancies of damaged or lost shipments, customs issues, and work with various freight forwarders and logistics vendors to ensure shipments are properly sent to their correct destination and on time
• Support Global Logistics Specialists and Team Lead’s daily functions
• Maintain TMS vendor rates and routings, lead times, pick up times, logos, VAT, tracking mapping, and shipping content
• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics
• Follow-up with freight forwarders and other vendors on a daily basis to ensure timely transit
• Organize and report monthly customer survey results to the management team for improvements
• Perform audits, review logistics processes with the management team when needed
• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team
• Translate documents if needed
• Attend corporate meetings when translation is necessary
• Support assigned projects when needed

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities