Blueground is hiring a
Junior Guest Relations Associate

Summary

Join Blueground, a leading hospitality and real estate company, as a Junior Guest Relations Associate in Istanbul. This role is ideal for a hardworking and ambitious individual who wants to gain insight into the industry. You will support team operations, interact with guests, and contribute to their great experience with Blueground.

Requirements

• Problem solver, with ability to work for a fast-paced and "get the job done" culture
• Drivers license
• Motorbike license would be considered as a plus
• Fantastic communicator - both written and verbal
• Minimum 1 year of experience in operations related roles
• Hospitality concierge working experience would be considered as a plus
• Great attention to details
• Experience with Microsoft excel and google docs
• Ability to multitask and remain calm under pressure
• A positive, confident, upbeat and friendly personality
• Willingness to get hands dirty as needed to drive success

Responsibilities

• Manage viewings at Blueground properties for prospective clients or partners
• Coordinate crews and partners to carry out maintenance, repairs, and cleanings in a seamless fashion ensuring that Blueground guests receive a smooth and excellent experience
• Manage important paperwork and carry out general administration tasks
• Meet, greet & interact with our guests, perform check-in/outs to our properties according to business standards
• Perform general messenger-related duties (collecting paperwork, delivering items, un-boxing furnishing packs, receiving mailing, etc.)
• Serve as a bridge between the customer experience team and our beloved guests
• Be our eyes and ears inside the apartments, the first to look and spot mistakes and issues
• Support existing customer relationships by managing incoming calls and e-mails and handling appropriate follow-up process

Benefits

• Competitive salary
• Enhanced parental leave
• Group Health Insurance program
• Dynamic working environment with talented people
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!