SMX is hiring a
Junior Helpdesk Technician

Summary

Join SMX as a highly motivated Helpdesk Technician with demonstrated proficiency in customer service and support. This position requires the ability to obtain a DoD secret security clearance which requires US citizenship for work on a DoD contract.

Requirements

• Required clearance: Secret or the ability to obtain
• Proficient with Windows Operating Systems
• Proficient with Microsoft Office
• Strong customer service skills

Responsibilities

• Provides first level technical support for personnel in various locations who have NMCI assets and peripherals
• Generates, monitors, and tracks Move-Add-Change (MAC) requests for funded services
• Addresses, escalates and/or tracks local technical issues and remediation
• Facilitates collection of functional requirements from staff and end-users
• Identifies and documents the current functional requirements of NAWCWD applications
• Follows Configuration Management (CM) processes and utilization of tools identified
• Submits Account buildouts for customers

Preferred Qualifications

• Proficient user of NET and HPSM
• Knowledge of NMCI, Field Services, and STRAN processes and procedures
• General IT certifications
• IT college credits

Benefits

• Health insurance
• Paid leave
• Retirement