Sigma Software Group is hiring a
Junior IT Support Engineer

Summary

Join our IT Service Center as a passionate IT Support Engineer to provide exceptional technical assistance to clients while working in a fast-paced environment.

Requirements

• At least 2 –years of experience in a similar position
• Strong knowledge of Windows 10
• Basic knowledge of macOS and Ubuntu
• Knowledge of computer components, peripherals, network equipment
• Knowledge of principles and methods of networking
• Intermediate level of English

Responsibilities

• Prepare workplaces for new users (standard PC, laptop)
• Choose workstation configurations, buy workstations and peripheral devices
• Perform installation and configuration procedures
• Provide user support (daily issues)
• Handle warranty repair
• Upgrade hardware and software
• Replace and maintain cartridges and laptop batteries, maintain office hardware
• Install and configure network equipment, commission new facilities
• Register equipment (hardware, software)
• Work with documentation (warranty, accounting)
• Prepare manuals for setting up and using the software
• Participate in system recovery after crashes and hardware malfunctions
• Participate in the development of proposals regarding modernization and purchase of hardware
• Perform other activities for the maintenance and development of infrastructure

Preferred Qualifications

• Knowledge of Windows 7, 8.1
• Experience in Windows Server 2012 R2, 2016 and Linux (CentOS/RedHat, Debian) administration