Junior LPN

Summary

Join Ostro, a rapidly growing life sciences company, as a Jr. Consumer Support Navigator! In this fully remote role, you will provide inbound and outbound customer support via webchat and phone, ensuring consumer inquiries are handled professionally and efficiently. You will collaborate with a team of Nurse Navigators to achieve program objectives, escalating priority issues as needed. This position requires LPN licensure and experience in a call center environment within the life sciences or healthcare industry. Ostro offers a competitive salary and the opportunity to make a significant impact on the future of healthcare.

Requirements

• LPN licensure required
• Must be available to work evenings until 8:00pm EST
• Excellent verbal and written communication skills
• Excellent listening skills
• Strong Organizational Skills
• Ability to multitask, take direction, and maintain prioritization
• Excellent follow-up skills
• Must have strong computer skills
• Must be able to type 35 wpm

Responsibilities

• Assists the NN Team by answering incoming webchat and telephonic consumer inquiries/interactions in a professional manner following client guidelines and business rules
• Perform outgoing webchats in professional manner following client guidelines and business rules
• Responds to consumer inquiries and provides education or information to answer questions utilizing Client approved FAQ documents
• Identify and escalate priority issues to assigned manager and/or Nurse Navigator
• Display exemplary phone /chat etiquette utilizing approved FAQ documents
• Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations
• Completes all necessary compliance training in specified timeframe
• Understands and utilizes telephony system and records appropriate information in the Ostro database in accordance with customer business rules and training
• Documents all call/webchat information in Ostro’s database system
• Identifies and reports AE/PQC/SS in accordance with Ostro and client guidelines

Preferred Qualifications

• 1+ Years’ Experience in Call Center within Life Sciences, Healthcare or patient support program preferred
• Google Drive Platform experience a plus
• Spanish fluency a plus

Benefits

100% fully remote but with frequent opportunities to collaborate in-person