Junior Noc Engineer

Summary

Join OfferUp's Network Operations Center (NOC) team as an Operations Engineer and contribute to maintaining the availability, security, and performance of our 24x7 virtual operations. You will provide first-tier support, actively monitor and respond to incidents, collaborate with engineering teams, and participate in continuous improvement initiatives. This role requires experience in highly-scaled environments, knowledge of incident and problem management, and strong communication skills. The position is based outside the US and involves shift work including nights, weekends, and holidays. You will enhance your technical skills by working with cloud infrastructure and services. The ideal candidate is customer-obsessed, technically curious, and able to work in a fast-paced environment.

Requirements

• A proven track record - At least 2 years of success with highly-scaled internet/ mobile application environments, including 1 year working in a Security Operations Center (SOC) or Network Operations Center (NOC)
• Sense of urgency - you rapidly acknowledge and engage on alerts maintaining our excellent team SLAs
• Knowledge in Incident and Problem Management, ITSM tools (like Jira, Zendesk, Confluence)
• Hunger to continue learning new technologies - UNIX/Linux and Cloud System administration experience and are eager to expand that skill set
• Familiarity with industry leading tools for site, infrastructure, and application monitoring (like AWS Cloudwatch, Datadog, Splunk, CloudFlare)
• Solid written and verbal communication skills - You can effectively communicate problem statements, technical impacts, and repair activity to a broad audience
• Customer obsessed with technical curiosity - You are skilled at breaking down complex technical issues. You enjoy using available tools and data to not only fix issues, for our customers but prevent them from happening again
• Ability to work in a fast-paced environment and adapt to changing priorities
• Bachelors in Information Systems, or equivalent experience
• Excellent high-speed connectivity from home
• Excellent communication skills both written and spoken (fluency in English required)

Responsibilities

• Provide first response and tier 1 support for OfferUp’s critical services utilizing alerting and proactive monitoring
• Active monitoring, response, and fulfillment of our Incident, Change, and Service Request queues
• Collaborate with engineering teams; coordinate incident response when service impacts occur
• Improve customer experience by participating in post mortem reviews as well as contributing to service monitoring and alerting enhancements
• The NOC is 24x7, team members are required to work shifts that include nights, weekends, and holidays
• Maintain a solid understanding of cloud infrastructure and services, enhancing your technical skills over time

Preferred Qualifications

• AWS CCP Certification desired
• ITIL Foundation is a plus