Junior Product Trainer

Eurofins Logo

Eurofins

πŸ“Remote - United Kingdom

Summary

Join Eurofins Scientific as a Junior Product Trainer, reporting to the Head of IT. You will be responsible for training new and existing clients on the company's web and mobile platforms, providing support, and ensuring successful onboarding. This role involves working closely with the software and sales teams, gathering client feedback, and innovating online offerings. Regular travel and client visits are expected after training. The position requires strong presentation, communication, and organizational skills, along with technical aptitude and attention to detail. Eurofins offers various benefits, including a health cash plan, life assurance, a company pension plan, and employee assistance program.

Requirements

  • This position is ideal for anyone with strong presentation, communication and creative skills
  • An excellent entry into the IT industry for non-technical experience
  • Good organisational Skills
  • Strong interpersonal and relationship building skills
  • Computer literate
  • Technically minded (Comfortable with using different web and mobile applications)
  • Excellent attention to detail

Responsibilities

  • Provide client training, support and set-up for all our online offerings
  • Work directly with the Software team to take customer feedback, provide ideas and help innovate our web and mobile offerings
  • Work closely with the sales team to understand the sales pipeline and recently β€œwon” business in order to plan workload
  • Build long lasting relationships with our customers and understand their business processes and requirements in detail
  • Partner closely with our in house development team to deliver new technology and represent the customer in internal meetings
  • Data configuration - handling large volumes of data
  • Meet with new clients to understand their existing testing routines and processes in detail
  • Data gather on behalf on the client to ensure a smooth and timely transition into Eurofins Laboratory systems
  • Set up and configure Eurofins business systems
  • Train and support all key stakeholders in the use of various online and mobile tools to ensure effective use of the transactional processes of these systems. (Web Training and On-Site Training)
  • Act as the first point of contact for the client on any issues, concerns and technical inputs during the on-boarding process
  • To liaise with other members of the Eurofins team, including the Commercial Team and Business Unit Managers to ensure the successful on-boarding of new clients
  • Be a strong team player demonstrating excellent communication and influencing skills
  • Understand the needs of our Water Hygiene Business

Benefits

  • Health Cash Plan
  • Life Assurance (4 times annual salary)
  • Company Pension Plan
  • Employee Assistance Programme – 24/7 confidential support
  • Free car parking
  • Worldwide career opportunities
  • Perkbox

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