Junior QA Content Review Specialist

Summary

Join KnowBe4's Courseware publishing team as an eLearning Quality Assurance specialist. You will support the team by ensuring the quality of new eLearning content, maintenance projects, and customization projects. Responsibilities include auditing content at various stages, from storyboards to final modules, testing functionality and accessibility, creating and reviewing accessible PDFs, and providing collaborative feedback. The role requires a B.A. in a relevant field, C2-level English proficiency, experience with GSuite or Microsoft Office, strong communication skills, and experience with web-based project management systems. KnowBe4 offers fantastic benefits including company-wide bonuses, employee referral bonuses, adoption assistance, tuition reimbursement, and more. The position involves independent discretion on assigned projects and collaboration across publishing teams.

Requirements

• B.A. in English, Linguistics, Instructional Design/Education
• C2-level proficiency in the English language - U.S. dialect
• Experience with GSuite or Microsoft Office Suite
• Strong written and verbal communication skills
• Excellent internal customer service skills and attention to detail
• Experience with web-based project management systems
• Experience with web browsers (Chrome, Internet Explorer, etc.)

Responsibilities

• Review eLearning modules and provide feedback to courseware staff
• Review and provide suggested edits for module, descriptions, storyboards, and other deliverables
• Review graphics deliverables as to quality and adherence to courseware standards
• Test built modules for functionality and adherence to accessibility standards
• Create and review accessible PDFs
• Provide feedback in a collaborative way that helps to enhance all of the departments in courseware
• Participate as needed with collaborative projects across publishing teams
• Exercise independent discretion on assigned projects

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code