Incode Technologies is hiring a
Junior Solutions Engineer
Incode Technologies
π΅ ~$81k-$90k
πMexico
Please let Incode Technologies know you found this job on JobsCollider. Thanks! π
Summary
Join our Solutions Engineering team in Latam as a Junior Solutions Engineer to provide expert assistance and guidance to self-serve customers, leveraging technical skills and customer service prowess.
Requirements
- Strong foundational knowledge in API integration, with expertise in one or more of the following technologies: Java, React Native, Flutter, or Web development
- Familiarity with machine learning concepts and Python programming is also required
- Previous experience in a customer-facing role, with a track record of delivering exceptional customer service
- Excellent problem-solving and troubleshooting skills, with the ability to effectively diagnose and address technical issues
- Strong verbal and written communication skills, with the ability to explain complex technical concepts in a clear and user-friendly manner
- Ability to work collaboratively in a team environment and independently with minimal supervision
- Eagerness to learn and adapt in a fast-paced, dynamic work environment
Responsibilities
- Collaborate closely with the technical support team to troubleshoot and resolve customer issues related to APIs, SDKs and applications
- Write and maintain clear, concise documentation for our self-serve customers, empowering them to resolve common issues independently
- Develop a deep understanding of our product suite to provide accurate and effective solutions to customer inquiries
- Utilize Python scripting to automate routine tasks and improve the efficiency of the support process
- Engage with customers through various channels (e.g., email, chat, phone) to understand their needs, provide guidance, and ensure their satisfaction with our solutions
- Continuously learn and stay updated with the latest technologies and industry trends to provide informed support and suggestions to customers
- Participate in creating and improving internal processes and tools to enhance the quality and efficiency of the technical support team
Benefits
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
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