Improvado is hiring a
Junior Technical Support Analyst

Summary

Join our team as a Technical Support Analyst to help users fix data discrepancies, communicate with customers, and work cross-functionally with various teams. As a rapidly scaling startup, we're proud to partner with globally recognized brands.

Requirements

• 1+ year of experience as a Technical Support Analyst or in a similar role
• Experience with SQL, including an understanding of select queries, filtering, and aggregate queries
• Basic understanding of the Linux terminal
• Advanced or fluent English
• Customer-oriented mindset ready to support clients in various cases

Responsibilities

• Communicate with customers via Helpdesk (Jira) or video calls (Google Meet)
• Identify, research, and escalate customer problems to the appropriate team
• Solve various technical data-related issues using SQL, Kibana, etc
• Document regular cases
• Work cross-functionally with the Customer Success, Product, Analytics, and Engineering Teams
• Be an expert on Improvado products for our customers

Benefits

• Remote-first environment
• Competitive compensation
• Stock options
• Medical, and dental benefits
• 401K plan
• Unlimited PTO
• Paid holidays