Junior TPP Account Manager

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RateHawk

📍Remote - Malaysia

Summary

Join Emerging Travel Group (ETG), a travel-tech company with 3 international brands, and contribute to the success of our APAC hotel inventory. This role involves analyzing supplier competitiveness, monitoring KPIs, holding supplier meetings, improving commercial terms, participating in internal projects, collaborating with the tech department, and supporting customer service. You will leverage your travel industry experience, advanced English and Chinese language skills, and analytical abilities to drive data-driven decisions. ETG offers flexible schedules, remote work options, a supportive team, internal training programs, and various employee benefits.

Requirements

  • The experience of work in the travel industry and/or hotel business
  • Advanced English (B2/C1) and Chinese (B2/C1)
  • Multitasking, presentation skills
  • Proficiency in MS Office (MS Excel. MS Powerpoint, MS Word)
  • Analytical skills – used to data-driven decision-making

Responsibilities

  • Analyzing the competitiveness of APAC suppliers of the hotel inventory
  • Monitor and analyze key performance indicators to assess supplier success and improvement areas
  • Holding regular meetings and calls with suppliers
  • Improving commercial and payment conditions with suppliers
  • Participate in internal projects, ensuring supplier results, deadlines, and quality
  • Interacting with the Tech department by improving the suppliers’ representation
  • Supporting the Customer Support team and suppliers in organization of the internal processes by incidents resolution (overbookings/kick-outs)

Benefits

  • Flexible schedules and opportunity to work remotely
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities
  • Partial compensation for participating in external training and conferences
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
  • Corporate prices on hotels and travel services
  • MyTime Day Off - an extra non-working day without loss of compensation

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