Key Account Manager

Summary

Join iRhythm as a Key Account Manager and provide superior support to grow and maintain high-volume accounts. You will cultivate long-term customer relationships, exceeding KPIs, and proactively deliver value services. Collaborate with internal teams, serve as the primary escalation point for customers, and train them on iRhythm service tools. You will manage accounts, attend key meetings, and establish strong relationships. This role requires a Bachelor's degree or equivalent experience, at least 3 years in account management, and proven experience in healthcare or medical devices. The ideal candidate will possess strong analytical skills and the ability to influence key stakeholders.

Requirements

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience
• At least 3 years in an account management or customer success role supporting large or complex accounts
• Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment
• Self-directed and proactive
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Ability to multi-task and prioritize in a fast-paced environment
• Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office
• Exceptionally collaborative, highly responsive, flexible, and adaptive
• Must be willing to travel up to 20%

Responsibilities

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment
• Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.)
• Act in a timely manner to resolve customer issues
• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary
• Manage, onboard, and support assigned accounts
• Attend and support key customer meetings and sales Quarterly Business Review sessions
• Establish and maintain strong relationships with accounts and the internal sales organization
• Lead or participate in strategic initiatives within assigned accounts
• Conduct in-person account management initiatives as needed
• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance

Preferred Qualifications

• Strong analytical skills with the ability to identify trends and present information succinctly and actionable
• Proven understanding of how to apply key performance measurements to drive commercial development

Benefits

• Competitive compensation package
• Excellent benefits including medical, dental, and vision insurances (all of which start on your first day)
• Health savings account employer contributions (when enrolled in high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/ long term disability
• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave
• Paid holidays
• Travel assistance for personal trips and PTO!
• 401(k) (with company match)
• An Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of Linked In Learning classes