Kundenservice-Call Center Agent

Summary

Join Autohero, a leading online used car shop, and become a Customer Advisor/Call Center Agent. You will be the primary contact for customer inquiries, guiding them from order placement to vehicle delivery. Collaborate with colleagues to ensure smooth order processing and timely delivery. Maintain an overview of tasks and prioritize effectively. Contribute to efficient vehicle delivery, utilizing Autohero's unique delivery system. This role offers a chance to enhance the online car buying experience for customers. The position includes the possibility of up to 100% remote work within Germany.

Requirements

• Initial experience in the field of dialog marketing / call center or in private customer service
• You enjoy customer contact and have a structured, reliable and solution-oriented way of working
• Team play and hands-on mentality distinguish you
• You bring a positive basic attitude and a healthy commitment to achieving self-set goals
• Fluent German skills in spoken and written form - English skills are advantageous as well as confident handling of Google Workspace tools (Sheets, Gmail, Calendar etc.)

Responsibilities

• Be the first contact and accompany your customers from the completed order to the vehicle handover
• Research the current status of orders in close cooperation with colleagues from other departments and ensure the smooth delivery of our vehicles
• Always keep an overview of the upcoming tasks and set priorities in the team
• You contribute to ensuring that customers receive their new car as quickly as possible - with our unique glass truck and directly to their doorstep!

Benefits

• Your work-life balance and your well-being are part of our corporate culture, which is why we offer you up to 100% remote work within Germany after consultation!
• Modern IT equipment & IT support
• Attractive, market-compliant and performance-enhancing salary
• We value open communication and good results more than a dress code
• Your personal development is important to us - from the start we offer you individual training and coaching
• Discounts on well-known brands and discounts on our entire vehicle stock for you, your family and your circle of friends