Kyb Specialist

Summary

Join Bitso as a KYB Specialist and play a crucial role in ensuring customer compliance and account security. You will conduct Know Your Customer (KYB) reviews, manage client onboarding, and provide excellent customer support. This role requires proven English fluency, experience in customer support or account executive roles, and a strong understanding of AML risks and KYB policies. You will work in a fast-paced environment, requiring meticulous attention to detail and strong multitasking abilities. Bitso offers a remote-first work environment, unlimited paid time off, employee stock options, and various other benefits.

Requirements

• Proven English fluency
• Holds experience in customer support or account executive roles
• Thrives in fast-paced environment and consistently meets deadlines
• Demonstrates meticulous attention to detail and strong multitasking abilities
• Proficient in identifying Anti-Money Laundering (AML) risks and applying KYB policy concepts during client onboarding
• Possesses robust analytical and critical thinking skills for assessing clients documents (from business to personal documents) and detecting potential red flags
• Has a basic understanding of legal procedures, contracts, and business structures relevant to KYB due diligence
• Adopt a customer-centric approach while conducting due diligence investigations, ensuring excellent service delivery

Responsibilities

• Conduct Know Your Customer (KYB) reviews for institutional/individuals clients, managing the client’s journey from application submission to documentation review and approval
• Conduct onboarding and ongoing customer due diligence processes
• Review and validate user documentation, with a focus on both individual and institutional users
• Ensure validation of onboarding documentation in accordance with Compliance and Fraud Policies
• Effectively resolve customer issues raised through support tickets, collaborating with relevant support teams when necessary
• Assess various elements of the KYB Profile, including general information, documentation, screenings, and Ultimate Beneficial Owners (UBOs)
• Identify and promptly escalate risk components, such as AML and Fraud concerns
• Collaborate closely with Product owners, leveraging feedback to drive continuous improvements in the onboarding process

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more