L1 Helpdesk Salesforce

Summary

Join our team as a Level 1 Helpdesk Specialist with Salesforce experience! This is a full-time, project-based remote position (Philippines) lasting at least 6 months. You will provide first-level technical support to Salesforce users, troubleshooting issues and escalating complex problems. The ideal candidate has 3-6 years of experience in IT helpdesk or technical support, basic Salesforce knowledge, and strong problem-solving skills. Morning, mid-shift, or evening work is available depending on client needs. This role requires strong communication and customer service skills.

Requirements

• Have 3+ years of experience in an IT helpdesk or technical support role
• Possess basic knowledge of Salesforce CRM (Admin knowledge is a plus)
• Demonstrate strong problem-solving and troubleshooting skills
• Be able to communicate effectively with non-technical users
• Have experience with ticketing systems and remote support tools
• Show strong attention to detail and customer service orientation

Responsibilities

• Provide first-level technical support for Salesforce users
• Troubleshoot basic Salesforce issues, including login problems, data access, and system navigation
• Escalate complex technical problems to L2/L3 support teams
• Assist with user account management, password resets, and permission adjustments
• Document incidents, resolutions, and recurring issues for knowledge base updates
• Educate users on Salesforce best practices and system functionality
• Collaborate with internal teams to ensure smooth system performance

Preferred Qualifications

• Possess Salesforce certifications (e.g., Salesforce Administrator, Salesforce Associate)
• Have experience supporting other CRM systems or cloud-based tools