L1 IT Support

Summary

Join ConnectOS, a top-rated Philippines employer, and enjoy a rewarding career with a competitive salary package (P50,000-P60,000 monthly) and comprehensive benefits. This L1 Service Desk position offers a Monday-Friday schedule (6 AM - 3 PM PHT) and involves providing IT support, resolving requests, and maintaining confidentiality. You will utilize technical knowledge of Windows OS, IT peripherals, and network systems to diagnose and resolve issues. The role requires strong problem-solving skills and the ability to escalate issues appropriately. ConnectOS offers a supportive work environment with opportunities for career growth and various employee benefits.

Requirements

• Previous experience as L1 Service Desk
• Basic technical knowledge with IT peripherals and network systems
• Comprehensive technical knowledge of Windows operating system
• Ability to read and understand technical manuals and procedural documentation

Responsibilities

• Attend to requests that come through the service desk according to priority
• Accurately assign and prioritise the request as required
• Respond to the request promptly and analyse their requirements
• Use all available tools, resources and knowledge base to diagnose the issue and assist with the request
• Provide IT support remotely to resolve the requests to the end user’s satisfaction
• Escalate through the correct channels as required
• Document the processes and procedures used to resolve the incident
• Populate the knowledge base for future reference
• Ensure that the highest standard of privacy and confidentiality are maintained at all times and practices are in line with relevant legislation
• As and when required, undertake additional projects or activities as directed by management
• Act in accordance with all company policies and procedures

Preferred Qualifications

• Diploma/Bachelor in IT
• Microsoft and ITIL certified

Benefits

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities