SupportYourApp is hiring a
L1 / L2 Technical Support Consultant, Remote - Brazil

Summary

The job is for a L1/L2 Technical Support Consultant at a leading SaaS, Software, or Hardware solutions company. The role involves staying updated with cutting-edge technology, debugging complex integrations, working with various frontend and backend frameworks, analyzing logs, promoting technical education among customers, and being the voice of the customer on technical aspects.

Requirements

• Fluent English
• Experience in customer or tech support
• Proficiency with SDKs
• Familiarity with JavaScript frameworks
• Some understanding of backend frameworks
• Basic proficiency in SQL (knowledge of SQL is advantageous)
• Basic knowledge of HTML
• Experience with Postman Agent, including understanding of the 'Request & Response' cycle and response status codes

Responsibilities

• Always be up-to-date with the cutting-edge technology
• Debug customer’s complex integrations and suggest solutions accordingly
• Work with different frontend and backend frameworks
• Analyze logs and narrow down issues
• Promote technical education among customers
• Be a go-to person on product's technical aspects
• Be the voice of the customer on every technical aspect

Preferred Qualifications

• Familiarity with Yarn and npm
• Experience with Git and GitHub
• Knowledge of Single Sign-On (SSO) systems, e.g., Okta, and Azure AD
• Ability to navigate Developer's tools in Chrome, including Console, Network, and Application Storage tabs

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development