SupportYourApp is hiring a
L1 / L2 Technical Support Consultant, Remote - Brazil
![Logo of SupportYourApp](https://cdn.jobscollider.com/logo/supportyourapp-e77f.webp)
Summary
The job is for a L1/L2 Technical Support Consultant at a leading SaaS, Software, or Hardware solutions company. The role involves staying updated with cutting-edge technology, debugging complex integrations, working with various frontend and backend frameworks, analyzing logs, promoting technical education among customers, and being the voice of the customer on technical aspects.
Requirements
- Fluent English
- Experience in customer or tech support
- Proficiency with SDKs
- Familiarity with JavaScript frameworks
- Some understanding of backend frameworks
- Basic proficiency in SQL (knowledge of SQL is advantageous)
- Basic knowledge of HTML
- Experience with Postman Agent, including understanding of the 'Request & Response' cycle and response status codes
Responsibilities
- Always be up-to-date with the cutting-edge technology
- Debug customer’s complex integrations and suggest solutions accordingly
- Work with different frontend and backend frameworks
- Analyze logs and narrow down issues
- Promote technical education among customers
- Be a go-to person on product's technical aspects
- Be the voice of the customer on every technical aspect
Preferred Qualifications
- Familiarity with Yarn and npm
- Experience with Git and GitHub
- Knowledge of Single Sign-On (SSO) systems, e.g., Okta, and Azure AD
- Ability to navigate Developer's tools in Chrome, including Console, Network, and Application Storage tabs
Benefits
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
This job is filled or no longer available
Similar Jobs
- 💰~$20k📍Czechia