L2 Helpdesk

Summary

Join ConnectOS, a top-rated Philippines employer, and enjoy a fulfilling career in IT solutions. This role involves providing comprehensive technical support, troubleshooting issues, and managing various IT systems. You will be responsible for user account management, network administration, email and Office365 support, SharePoint administration, and ensuring smooth daily operations. The ideal candidate possesses extensive hands-on experience, strong communication skills, and relevant Microsoft certifications. Work from home (WFH) is offered, along with comprehensive benefits including medical, dental, and life insurance, paid time off, and a competitive salary.

Requirements

• Microsoft - Windows Server, O365, Windows 10/111, Active Directory, VMWare and Virtualization support
• The ability to support network switches, routers and firewall (CISCO, HP and Draytek) is highly desirable
• Current Microsoft certifications and working knowledge of ITIL
• Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written
• Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential

Responsibilities

• Users – Create/Change/Remove
• Security and Group Policy changes
• Networking – router and switch administration, connectivity and internet
• Email – creation, settings and troubleshooting
• Office365 – creating new accounts, users, settings and administration
• SharePoint – Setting up OneDrive access on local computers, troubleshooting OneDrive issues, setting permissions to files/folders for users
• Troubleshooting general issues surrounding unavailable services, printing, performance etc
• Enrolment into Microsoft Intune and associated devices to Azure and local domains
• Monitoring and maintaining daily backups via Datto

Preferred Qualifications

• Experience with LAN and WAN networks would be an advantage
• Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
• Prior experience with an outsourced service delivery environment and consulting services
• Utilising our RMM tool ConnectWise Command for daily proactive maintenance tasks and monitoring of automated alert tickets
• First point of contact for the resolution of issues with third party applications and liaising with third party software vendors

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities