L2 Technical Support Consultant & Backend Engineer

Summary

Join our team as an L2 Technical Support Consultant specializing in derivatives and capital markets risk management. You will provide L2 support to customers, diagnose and resolve complex technical issues, and develop and maintain backend systems using Java/Spring Boot and MongoDB. This role requires excellent English communication skills, 2+ years of back-end software development experience, and proficiency in Java/Spring Boot and MongoDB. We offer a flexible schedule, the opportunity to work fully remotely, an inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, and a focus on work-life balance and self-development. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• 2+ years experience in back-end software development
• Proficiency in Java/Spring Boot and MongoDB
• Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
• Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Always be up-to-date with the cutting-edge technology
• Provide L2 support to customers, diagnosing and resolving complex technical issues
• Develop and maintain backend systems using Java/Spring Boot and MongoDB
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Preferred Qualifications

• Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
• Knowledge of performance tuning techniques
• Understanding of financial sector derivatives

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development