SupportYourApp is hiring a
L2 Technical Support Engineer

Summary

Join our L2 Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Solid knowledge of SQL for data analysis and reporting
• Understanding of software development principles and methodologies
• Proficiency in basic coding, with a preference for Golang
• Medium-level Excel and Word skills for documentation
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide second-line technical support to end-users and customers
• Collaborate effectively with the first-line support team and other departments to ensure prompt issue resolution
• Utilize strong analytical and problem-solving skills to diagnose and troubleshoot complex technical issues
• Work closely with SQL databases to retrieve and manipulate data for analysis and reporting
• Demonstrate an understanding of software development concepts and processes
• Use medium-level Excel and Word skills for reporting and documentation purposes, as well as the usage of functions and macros for data analysis and manipulation
• Adapt to a rapidly shifting day-to-day work structure to address evolving customer needs

Preferred Qualifications

Familiarity with AWS ecosystem

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development