L2.5 Network Engineer

Summary

Join ConnectOS, a leading provider of offshore talent, and contribute your expertise as a Network Engineer. This role involves providing 2nd level and above technical network infrastructure support, resolving incidents and service requests, and adhering to ITIL framework processes. You will work with a monitoring team, conduct patching and health checks, maintain documentation, and perform onsite maintenance when needed. The ideal candidate possesses a CCNP certification (or equivalent), 5+ years of experience in a similar role, and strong knowledge of various networking technologies. ConnectOS offers a competitive salary, comprehensive benefits including medical, dental, and life insurance, paid time off, and opportunities for career growth.

Requirements

• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation and at least 5+ years in an infrastructure support role specialising in network support
• Must have current CCNP (or equivalent) certification
• Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba
• Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE)
• Industry experience working within the ITIL framework (ITIL certifications highly regarded)

Responsibilities

• Provide 2nd level and above technical network infrastructure support escalated from the service desk, network technicians or direct from the customer
• Resolve incidents and service requests for network related tickets
• Be available to take phone calls for escalated enquiries or tickets
• Adhere to Incident, Problem and Change Management processes as per the company/ customer standards (ITIL Framework)
• Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues
• Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base
• Create and maintain technical documentation and knowledgebase (KB) articles
• Perform onsite maintenance and troubleshooting when required
• Provide recommendations to customers and sales staff for improvements in network infrastructure configuration and deliverables
• Attend customer meetings when and contribute to monthly reports and PIRs to customers where required

Preferred Qualifications

• At least 2 other network vendor related industry certifications is highly desirable
• Linux/Unix Experience is desirable

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities